No refunds or exchanges are available for film purchases. Defective films may be returned for a replacement within 30 days after your purchase, but not a refund. If returning a defective DVD, we will replace it with the same title; we cannot exchange a defective DVD for a different DVD title. Please send an email with proof of purchase to firstname.lastname@example.org to notify us of the defect. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and ship a replacement film. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance for expensive packages. We don’t guarantee that we will receive your returned item.